Privacy policy

In compliance with the data protection act n°78-17 of 6 January 1978 and the General Regulations on Data Protection, Smart and Green is committed to protecting your privacy. Please contact us at the e-mail address info@smartandgreen.eu if you have any questions or problems concerning the use of your personal data and we will be happy to help. By using this website and / or our services, you agree to your personal data being processed as outlined in the privacy policy.

Principles of data protection

We are committed to respecting the following principles in data protection:

• The data-processing is legal, fair and transparent. Our data-processing activity is undertaken for legitimate purposes. We always take your rights into consideration before processing private data. On request, we can provide you with information concerning data-processing.
• Data-processing is limited. Our data-processing activity concerns only the aim for which the personal data have been collected.
• Data-processing is carried out with a minimum of data. We only collect and process the minimum quantity of personal data required in all cases.
• Data-processing is limited in time. We do not conserve your personal data longer than necessary.
• We will do our best to guarantee the accuracy of all data.
• We will do our best to guarantee the completeness and privacy of all data.

Rights of individuals concerned

The individual concerned has the following rights:

• Right to information – this means that you can find out if your personal data are being processed; which data have been collected; where they come from, why they have been processed and by whom.
• Right of access – this means that you have the right to access data collected concerning yourself. This includes your right to request and obtain a copy of the personal data that have been collected.
• Right of rectification – this means that you have the right to rectify or delete your personal data when they are incorrect or incomplete.
• Right of deletion – this means that in certain conditions, you can ask for your personal data to be deleted from our archives.
• Right to restrict data-processing – this means that in certain conditions you have the right to restrict processing of your personal data.
• Right to oppose data-processing – this means that in certain conditions you have the right to oppose processing of your personal data, for example in the case of direct marketing.
• Right to oppose automatised data-processing – this means that you have the right to oppose automatic data-processing, including profiling. You can exercise this right each time there is a result from profiling that has legal consequences that could affect you in a significant way.
• Right to transfer data – you have the right to obtain personal data in a format that can be read by computer or, if feasible, to transfer data directly to another database.
• Right to make an official complaint – if we refuse your request for a right to access, we will give you the reason for the refusal. If you are not happy with the way your request was dealt with, please contact us at the e-mail address: info@smartandgreen.eu.
• Right to assistance from the supervisory authority – this means that you have the right to be helped by the CNIL (the official data-privacy body) and the right to other legal help, such as claiming damages.
• Right to withdraw your consent – you have the right to withdraw any consent given to processing your personal data.

Consent

When you provide us with personal information to carry out a transaction, to make an order, to schedule a delivery or to return a purchase, we assume that you consent to data-collection and that we will collect data for this purpose only.

If we ask you to provide us with personal information for another reason, for marketing purposes, for example, we will ask for your explicit consent directly and we will give you the option to refuse.

If, after giving your consent, you change your mind and no longer wish to be contacted, to have your data collected or shared, you can inform us at the e-mail address info@smartandgreen.eu or by post: 11 Rue de l'Abbé Vincent - Z.I. les Vouillants - 38600 Fontaine - France.

Collected data

When you send us a message using the contact form, we can collect the following personal data: Last Name, First Name, Telephone, E-mail.

When you make a purchase in our store, as part of our buying and selling process, we collect the personal information that you provide: Title, Last Name, First Name, E-mail, Date of Birth, Address.

When you visit our store, we also automatically receive the Internet Protocol address (IP address) from your device, giving us more details about the browser and the operating system used.

Use of personal data

We use your personal data for legitimate reasons and with your consent. We can process your personal data for the following reasons:

• To improve customer experience.
• To administer and analyse our clientele (purchasing behaviour and history) in order to improve the quality, variety and availability of the products on sale.
• To communicate and interact with you.
• To register your account.
• To supply you with the products and services you have requested.
• To send you customised offers.
• To fulfill a legal or contractual obligation.
• To send you our newsletter (with your agreement)

As part of a contract or to carry out contractual obligations, we process your personal data for the following purposes:

• To provide you with or to send you a service or product;
• To communicate with you about a purchase or invoicing.

If you have not been informed otherwise, we will display products / services that are similar or identical to ones in your purchasing / browsing history for our legitimate interests.

Marketing by e-mail: with your permission, we may send you e-mails about our store, new products and other updates.

To unsubscribe from our promotional e-mail lists, just click on the “Unsubscribe” link at the end of each e-mail.

We automatically save all the products placed in your basket during your visit. This will help you to find all the products that might interest you at your next visit to the website quickly. We may also send you a reminder of items in your basket by e-mail.

We will keep your billing details and other information collected in accordance with the legislation for accounting purposes or for other legal obligations.

Stored data

Personal data are stored for an indeterminate period from the creation of your customer account until you ask for your account to be closed. At any time and free of charge, you can ask for your account to be closed and for your data to be deleted.

Services provided by third parties

We never share your personal data with unknown third parties.

The data can be accessed by companies within the terms of their contracts for providing services. Where relevant, these companies are committed to respecting the Smart and Green privacy policy and not to share these data.

Some third parties may occasionally have access to your data:

• The FX Com'Unik agency, which designs the website, with the sole aim of improving user experience of the site.
• Ingenico ePayments, to process payments by bank card.
• Our partners, if you give your explicit authorisation.

The third parties we work with will collect, use and share your data only insofar as it is required for providing their services.

However, some third-party suppliers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must give them to process purchase transactions.

For these third-party suppliers, we recommend reading their own privacy policies in order to understand how they process your personal data.

Once you have left our website or are directed to a third-party website or application, the present website’s Privacy Policy or the General Terms and Sales Conditions no longer apply.

Disclosure

We may disclose your personal data if required by law or if you breach our General Sales Terms and Conditions.

Security

To protect your personal data, we take all reasonable precautions and follow the best practices in the industry to guarantee that they are never lost, misappropriated, consulted, disclosed, modified or destroyed inappropriately.

We use secure protocols to communicate and transfer data (HTTPS). We use anonymisation and pseudonyms where appropriate. We monitor our systems to detect any vulnerabilities or attacks.

Despite all our efforts, we cannot absolutely guarantee the security of information. However, we guarantee that we will inform the CNIL of any data violation within 72 hours of the breach being detected. We will also inform you if there is any threat to your rights or interests. We will do everything we reasonably can to prevent violations to security and to help the authorities in the event of a breach.

If you have an account with you, please keep your user name and password secret.

Cookies

We use cookies to analyse our visitors’ behaviour, to administer the website, to follow the interactions of users and to collect information about users. A cookie is a small file that is stored on your computer. Cookies store the information used to help the sites work correctly. We can only access cookies created by our website. You can control your cookies with your web browser. Choosing to disactivate cookies may make it impossible to use certain features of the website.

You can oppose the use of cookies at any time via the settings of your browser:

• Google Chrome: “Settings > Advanced > Privacy and security > Site settings > Cookies”.
• Mozilla Firefox: “Options > Privacy and security > Cookies and site data”.
• Safari: “Preferences > Privacy > Cookies and website data”.
• Microsoft Edge: “Settings > Advanced settings > Privacy and services > Cookies”.

Required cookies:

Cookies may be required to use certain important functions on our website. These cookies are not used to collect any personal information.

Session cookies on this website:

PrestaShop-: required for you to log on to your account, to add products to your shopping basket, to make an order, etc.

Statistical cookies:

_ga, _gid: cookies linked to Google Analytics

Google has its own privacy policy, which you can read here.

As stipulated by the CNIL, we do not need your consent to upload cookies. The data collected do not overlap with other data processes. These cookies are only used to produce anonymous statistics and cannot track the user’s subsequent visits to other websites. We have also set up anonymisation of the IP address.

Third-party cookies:

The pages on this website may include content (for example, videos, images, articles, etc.) originating from other sites. This content acts in the same way as if the visitor were browsing on the other websites.

These websites may collect data about you, use cookies, embed third-party monitoring tools or track your interactions with embedded content, if you have an account on their website.

The NID cookie contains a unique ID allowing Google to save your preferences and other information, particularly your preferred language.

Age of consent

By using this website, you confirm that you have reached the age of majority in your country or state of residence, and that you have given your consent to any minors in your charge to use this website.

Links

By clicking on some links on our website, you may leave our site and be redirected to another site. We cannot be held responsible for the privacy policy applied by these other websites and we recommend that you should ready their privacy policies carefully.

Privacy settings

The personal information we collect is aimed to meet your needs and process your orders. At any time, you have a right to access, modify or delete your personal information. You can exercise this right via the "my personal data“ page on this website. You can also contact us at the following e-mail address: info@smartandgreen.eu.

Location in the mobile application

As a reminder, we do not collect data from your mobile application, even if Location is enabled.   

Contact information

Website publisher:

Smart and Green
11 Rue de l'Abbé Vincent - Z.I. les Vouillants - 38600 Fontaine - France
04 76 09 69 96
info@smartandgreen.eu

Website designer:

FX Com'Unik
85 rue des Alliés. 38100 Grenoble
04 76 96 34 43
info@fx-comunik.fr

Website host:

1&1 Internet SARL
7, place de la Gare - 57200 Sarreguemines
0970 808 911
info@ionos.fr

Supervisory authority:

Commission Nationale de L’Informatique et des Libertés
3 Place de Fontenoy, TSA 80715, 75334 Paris CEDEX 07
01 53 73 22 22

We reserve the right to modify the present privacy policy at any time.